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Catalogue description British Railways Board: Quality Through People Office: Records
| Reference: | AN 195 |
|---|---|
| Title: | British Railways Board: Quality Through People Office: Records |
| Description: |
This small series consists of records illustrating the Quality through People initiative, which began as a training scheme to generate a commitment to quality through basic managment skills and led on to Organising for Quality and the establishment of sector businesses like InterCity and regional railways. The records include committee papers, publicity policy and final recommendations. |
| Date: | 1989-1996 |
| Arrangement: |
Arranged chronologically. |
| Held by: | The National Archives, Kew |
| Legal status: | Public Record(s) |
| Language: | English |
| Creator: |
British Railways Board, 1963-2001 British Railways Board, Quality Through People Office, 1988-1996 |
| Physical description: | 10 file(s) |
| Access conditions: | Subject to 30 year closure unless otherwise stated |
| Immediate source of acquisition: |
From 2002 BRB (Residuary) Ltd |
| Custodial history: | Held by the British Railways Board until its functions were taken over by British Railways Board (Residuary) Ltd in February 2001. |
| Accumulation dates: | File series ran from 1989 to 1996 |
| Selection and destruction information: | Records illustrating the economic, social and demographic condition of the UK have been selected. Records of policy, planning and background to the work of the Office have been kept. Details of publicity presentations and, routine financial records have not been preserved. |
| Accruals: | Series is accruing |
| Administrative / biographical background: |
The Quality Through People initiative was launched in 1988. The Quality Through People Office was responsible for raising the commitment to quality management and led to the establishment of sector businesses under the Organising for Quality process. The next stage in the process was the Quality Process Programme - sponsorship of specific projects for the continuous improvements of processes and services. In 1994 the European Quality Model was introduced and a self-assessment process, Business Excellence Verification, was developed. The Office closed in March 1996. |
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