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Catalogue description Office of Water Services National Customer Council, and WaterVoice: Annual Reports
| Reference: | JC 3 |
|---|---|
| Title: | Office of Water Services National Customer Council, and WaterVoice: Annual Reports |
| Description: |
This series contains the annual reports of the National Council of the Office of Water Services. |
| Date: | 1993-2004 |
| Related material: |
Some other publications of the National Customer Council are in JC 6 |
| Held by: | The National Archives, Kew |
| Legal status: | Public Record(s) |
| Language: | English |
| Creator: |
Office of Water Services, OFWAT National Customer Council, 1993- WaterVoice, 2002- |
| Physical description: | 14 volume(s) |
| Access conditions: | Open |
| Immediate source of acquisition: |
From 1997 Office of Water Services |
| Accruals: | Series is accruing |
| Administrative / biographical background: |
The Ofwat National Customer Council (ONCC) was set up in March 1993 by the Director General of Water Services with the support of the Secretary of State for the Environment and the President of the Board of Trade to strengthen the national representation of water customers' interests. It is a non-statutory body which complements the work of the ten regional Ofwat Customer Service Committees in protecting the interests of customers. Its members are the chairmen of the ten Customer Service Committees and the Director General of Water Services. The Council is supported by a secretariat based in Ofwat's Customer Service Committees Appointments and Performance Division. In April 2002 the regional committees and the ONCC collectively adopted the name, WaterVoice. Under the Water Act 2003, a new consumer representational organisation, The Consumer Council for Water, was constituted, in October 2005. |
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