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Catalogue description Office of Water Services: Customer Service Committees: Annual Reports
| Reference: | JC 2 |
|---|---|
| Title: | Office of Water Services: Customer Service Committees: Annual Reports |
| Description: |
This series contains the annual reports of the ten regional customer service committees of the Office of Water Services relating to the representation of water consumers. |
| Date: | 1990-1996 |
| Arrangement: |
Chronologically by transfer. |
| Related material: |
Some other publications of the customer service committees are within JC 6 |
| Held by: | The National Archives, Kew |
| Legal status: | Public Record(s) |
| Language: | English |
| Creator: |
Office of Water Services, Customer Service Committees, 1990-2006 |
| Physical description: | 59 files and volumes |
| Access conditions: | Open |
| Immediate source of acquisition: |
From 1996 Office of Water Services |
| Accumulation dates: | 1990-1996 |
| Selection and destruction information: | All annual reports available to be preserved. |
| Accruals: | Series is accruing |
| Administrative / biographical background: |
Ten regional customer service committees were set up by the Director General of Water Services in April 1990 under section 6 of the Water Act 1989. They had statutory duties to keep under review matters affecting the interests of customers, to consult and make representations to the water companies, to investigate customer complaints and to advise the Director General on issues of concern to customers. The chairmen and members were appointed by the Director General but spoke independently of him. The ten regional chairmen formed the National Customer Council. In April 2002 the regional committees and the national council collectively adopted the name, WaterVoice. Under the Water Act 2003, a new consumer representational organisation, The Consumer Council for Water, was constituted, in October 2005. |
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