Catalogue description Benefits Agency, Planning Unit: Registered Files (Registry 730)

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Details of NB 8
Reference: NB 8
Title: Benefits Agency, Planning Unit: Registered Files (Registry 730)

This series contains registered files of the Benefits Agency, Planning Unit (Registry 730).

The files concern the provision of advice and guidance on service, business and strategic planning.

Date: 1989-1999

The series is arranged in file reference order.

Held by: The National Archives, Kew
Former reference in its original department: Registry 730
Legal status: Public Record(s)
Language: English

Benefits Agency, 1991-2002

Physical description: 88 file(s)
Access conditions: Open
Immediate source of acquisition:

From 2017 Department for Work and Pensions

Custodial history: Department of Social Security 1989-2001; Department for Work and Pensions.
Accumulation dates: 1989 to 1999
Selection and destruction information: Files selected under OSP5 5.2.2 creation of the agencies.
Accruals: Series is accruing.
Administrative / biographical background:

The responsibilities of the Benefits Agency Planning Unit, involved the development and strategic steer of Benefits Agency’s business; writing business plans; high level steer on service level agreements; service delivery strategies and sponsoring the work needed to implement them.

It provided a focal point of contact between the Department of Social Security and Benefits Agency on strategic issues including simplification of the Social Security system; development of Information Systems and IT strategies and programmes.

Eventually it would have overall responsibility for the co-ordination Change Programme for the Benefits Agency; private sector involvement in the development and delivery of frontline operations; and legislation required to implement the programme.

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